Contact Us

We are glad to hear from readers. Whether you have found a mistake on one of our pages, want to suggest a topic, or simply have a question about how L89 works, this page explains the best way to reach us and what to expect when you do. Please read the section on what we can and cannot help with before writing, as it will save you time.

How to contact us

• Email: [email protected]. This is the best channel for detailed questions, correction requests and anything that includes screenshots.
• Telegram and WhatsApp: links are in the footer of every page. These are quicker for short questions, but please do not send account passwords or payment PINs over any channel, including ours.

You can write to us in Bangla or English. We reply in whichever language you use.

Response time

We aim to answer every message within 24 to 48 hours. During Eid holidays and weekends it may take a little longer. If you have not heard back after three days, send a short follow-up; messages occasionally land in spam folders on both sides.

What we can help with

l891.org is an independent information site, so our help is limited to what we actually know and can verify:

• Explaining how a bonus, turnover requirement or promotion works in plain language.
• Clarifying registration, app installation or login steps described in our guides.
• General questions about deposit and withdrawal methods such as bKash, Nagad and Rocket, minimum amounts and typical processing times, based on our own testing.
• Pointing you to the current working link if the one on the site appears to be blocked or outdated.
• Providing information about responsible gambling tools and support organisations.

What we cannot help with

This is the part that matters most. We are not L89 and we cannot access player accounts. We do not have a back office, a support panel or any way to see your balance, your bets or your transaction history. That means we cannot:

• Unlock, verify or recover an L89 account.
• Check the status of a deposit that has not arrived or a withdrawal that is pending.
• Credit a missing bonus or reverse a bet.
• Change your registered phone number, password or payment details.
• Resolve a dispute between you and the operator.

For any of these, contact L89 live chat directly from inside your account. Live chat is available around the clock, and it is the only channel that can actually look up your transaction. When you write to them, have your username, the transaction ID from bKash or Nagad, the amount, and the time of the transaction ready. That usually shortens the conversation considerably.

If you send us an account problem by mistake, we will reply and point you to live chat, but we cannot do anything further, and we will never ask you for your password to “check” something.

Content corrections

We work hard to keep our guides accurate, but bonus terms, minimum deposits and app versions change without notice. If you notice that something on l891.org is out of date or simply wrong, please tell us. A useful correction request includes:

1. The page address (URL) where you found the problem.
2. What the page currently says.
3. What you believe is correct, and how you know (a screenshot of the current promotion page is ideal).

We review every correction request, verify it against the live platform, and update the page if it checks out. We do not publish reader names or contact details when we make a correction.

Business and partnership enquiries

Advertising, partnership and press enquiries can be sent to the same email address with “Partnership” in the subject line. Please note that we do not sell positive reviews, and paid placements do not change our editorial verdicts. Read our about page for the full affiliate disclosure.

A note on privacy

When you contact us, we keep your message only as long as needed to reply and follow up. We do not add you to any mailing list and we do not share your details with L89 or anyone else. Details are in our privacy policy.

Finally, l891.org is for readers aged 18 and over. If gambling has stopped being fun, the organisations listed on our responsible gaming page offer free, confidential support.